Looking for an easy way to call Leads without using the Dialer? Check out the Cold Call App.
About the Cold Call App
Xencall's Cold Call feature enables Agents to call Leads one at a time. This is ideal for handling high value Leads, or any situation where you want Agents to review the Lead's information more carefully before connecting with them.
With this App, Agents will see a Get Next Leads button at the top of the screen which they can use to bring up a Lead from the General Leads Queue. They can then review the Lead and dial manually when they're ready.
The Cold Call App is already installed in your Xencall system by default, but it must be enabled for Users before it can be available to use.
Note: Users may need to log out/log back in to see the App appear on their Profile.
You're all set! Jump over to this article to find a step-by-step guide on how to make calls using the Cold Call App.