Xencall Support

Managing your Xencall Invoices

Want to pay your Xencall invoice conveniently online? Learn how below.



2020 Billing Changes

In April 2020, we began the process of transitioning our billing system to Stripe, and phasing out the use of the Client Portal for managing invoices.


If you are a new Xencall client, your invoices will not appear in the Client Portal as shown below. Instead, they will be emailed to you directly, via your billing email address on file.


If you are an existing client, your account will be moved to Stripe by June 2020. You will receive an email with more details.


Please contact the Billing team if you have any questions!



Managing your Xencall Invoices


Xencall makes it easy to view, download and pay your invoices online.


To access these options, navigate to the Client Portal and click View Invoices.




Viewing Invoices


In the Invoices tab, you'll see your current and past invoices listed by date, with the most recent on top. Click on an invoice to view it.



Xencall bills for user licenses, phone numbers, phone usage, add-on features and integrations. You'll see your invoice itemized accordingly.



Quick Tip: Feel free to contact the Billing team with any questions you might have about your invoice.



Managing Invoices


When viewing an invoice, you'll see the following management options:

  • Download this invoice button (1) - Download a PDF copy of your invoice.
  • Click here to pay online button (2) - Pay your invoice using a credit card.
  • Print button (3) - Print a copy of your invoice.




Paying your Invoice Online


Using our secure payment form, you can pay your invoice using your Visa, Mastercard, Amex or Discover credit card by clicking the Click here to pay online button at the top of your invoice.



On the payment form, fill out your Billing Details (1), ensuring that they match the billing details of your credit card. If you would like Xencall to store your billing details for future payments, click the Save changes as default checkbox (2)


When you're ready click the Pay now button (3) to charge your card for the full amount of the invoice. The invoice will now show a $0.00 balance in the invoice list.



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