Xencall Support

About the Billing Portal

Want to manage your Xencall invoice online? Learn about the Billing Portal below.



About the Billing Portal


Xencall's Billing Portal is a secure way for you to view past invoices and manage your credit card online.



Accessing the Billing Portal


When you sign up for Xencall, the Billing team will provide Credentials for the Billing Portal together with your first invoice.


Visit the Billing Portal at https://portal.xencallpay.com and enter the provided Billing Credentials to log in:



Next, click on Billing Portal.


Note:  If you don't receive your Billing Portal credentials, or need them re-sent, please contact the Billing team for assistance here



Managing your Xencall Billing


Once you log into the Billing Portal, you'll see the following sections:




Current Plan


The Current Plan section lists your current Services (1), Pricing (2) and your next Invoice Date (3).


If you would like to modify your Services, contact the Billing team for assistance.




Payment Methods


In the Payment Methods section, you'll see your credit cards on file. The Default card (1) is the one that will be charged for upcoming invoices.


You can choose the + Add payment method (2) to add a new card, the X button (3) to remove a card, or open the 3-dot menu (4) to see options for removing a card or making it the Default. 




Billing History


Under the Billing History, you'll see a list of your past invoices. Click on the Open icon to open individual invoices. Once opened, each invoice will display a link to download a PDF copy of the invoice or receipt. 


Note: If you were a Xencall client prior to July 2020, your past invoices may not appear in this section. If you would like a copy of your older invoices, the Billing team would be happy to assist you.


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