Xencall Support

About Automated Tasks

Looking for a way to make it faster to perform frequent tasks? Check out Automated Tasks!



About Automated Tasks


Using the Automated Tasks feature, you can have Xencall automatically repeat some tasks that you've performed previously, such as pausing and unpausing Queue Members or generating and emailing a Report


When you perform a task that is eligible for automation, the "Automation is possible" message will appear at the top of the Dashboard. If you click on this message it will direct you to the Automated Tasks feature. Or, you can navigate directly to Automated Tasks.




Navigating to Automations


To view and manage Automated Tasks, navigate to Settings on the Dashboard.


Note: You'll need "Application Manager" Permissions to view Settings.



Under Settings, select Automated Tasks.


Note: The Automated Tasks icon will not appear unless a task eligible for automation is performed.



You will now see a list of any existing Automated Tasks (1), and a Recent Tasks list (2) that displays items which are eligible for Automations.



Review the following articles to learn more about working with Automated Tasks:

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