Xencall Support

Using Prerecorded Messages

Want to record a message to leave when you reach a voicemail or answering machine? Learn how here.



Using Prerecorded Messages


Using the Prerecorded Messages feature, you can record or upload a message to drop in a Lead's voicemail when you disposition the call using a Call Result that has been configured to leave a Prerecorded Message.



Navigate to Prerecorded Messages


From the Dashboard, select My Settings.



Under Settings, select Prerecorded Messages.



You'll now see any existing messages, and the option to record a new message.




Create a new Prerecorded Message


To create a new message, navigate to Prerecorded Messages and click the Record a new message link.



Enter a name for your message in the Recording Name field (1). Next, Record (2) your message or Upload (3) an existing audio file. Then click the Create Message button (4) to create your message.



Once your message is created, you can review it using the Play button (1). When you're ready, click Save Message (2) to save it, or Delete Message (3) to start over.



Once saved, your new message will appear in the message list.


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