Curious about how Xencall dials your Leads? Learn about the AI Dialer below.
About the AI Dialer
The AI Dialer is Xencall's smart dialer application. The AI Dialer dials Leads and connects an available Agent once the Lead picks up. Learn more about the process of calling Leads using the AI Dialer here.
Navigating to Lead Distribution Settings
To view and manage Lead Distribution Settings, navigate to Settings on the Dashboard.
Note: You'll need "Application Manager" Permissions to view Settings.
Under Settings, select Lead distribution.
You can now access the following settings: