Xencall Support

Creating Interactive Voice Response (IVR)

Learn how to quickly create new IVRs to help you manage your inbound calls effectively.



Creating Interactive Voice Response (IVR)


Xencall enables you to create multiple IVRs. Choose from the following options to create a new IVR.



Create IVR from the IVR List


Navigate to IVRs and select Add IVR.



Enter a name for your IVR in the Name Field and hit Enter on your keyboard.


You'll now see the IVR Map for your new IVR. Click on the IVR Start Node to access Configuration Options to set up your IVR.




Create IVR from Folders


Navigate to the Admin Files Folder (or the Folder of your choice) and click the + New icon, then the New IVR icon.


Enter a name for your IVR in the Name Field and hit Enter on your keyboard.



You'll now see the IVR Map for your new IVR. Click on the IVR Start Node to access Configuration Options to set up your IVR.


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