Xencall Support

Configuring VOIP Settings

Want to manage Call Recording, Ringtones or other settings? You'll find options here.



Configuring VOIP Settings


Using these VOIP Settings, you can customize the call experience for your Agents and Leads.




Call Recording and Monitoring


These settings enable you to decide how call recording and monitoring are handled.

  • Record all calls (1) - If checked, all calls will be recorded.
  • Display Monitoring (2) - If checked, the Agent will receive a notification when one of their calls is being monitored. The notification will include the name of the User who is monitoring.
  • Display Anonymously (3) - If checked, the Agent will receive a notification when one of their calls is being monitored. The notification will not include the name of the User who is monitoring.




DNC Announcement


This setting enables Xencall to alert the Agent if they manually dial a number that is on the DNC List.




Default Ringtone


Using this option, you can add a custom audio recording to play as your Ringtone, instead of Xencall's Default Ringtone.



Uploading a Custom Audio File


Use the drag and drop function to upload a file.



Once you upload your file, click on it to select it. This tells Xencall which file to use. An orange outline will appear on the selected file.




Managing Ringtones


You can use the options available to manage your Ringtones:

  • Play button (1) - Play the recording.
  • Volume slider (2) - Adjust the playback volume.
  • Remove button (3) - Remove the recording.



Quick Tip: You can assign Ringtones to a Queue using Configuration Options.



Hold Music


Using this option, you can add a custom audio recording to play for calls on hold, instead of Xencall's Default Hold Music.



Uploading a Custom Audio File


Use the drag and drop function to upload a file.


Note: The "Reduce volume of uploaded files" setting should be checked before uploading music files. It can be left unchecked for voice files.




Managing Hold Music


You can use the options available to manage your hold music:

  • Play button (1) - Play the recording.
  • Volume slider (2) - Adjust the playback volume.
  • Remove button (3) - Remove the recording.


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