Xencall Support

Configuring Outbound Email

Interested in setting up Outbound Email? Learn about the options in the article below.



Configuring Outbound Email


Using the Configuration Options, you can configure a Default Outbound Email record to be used for sending Email Templates. Once this is complete, you also have the option of creating unique Campaign Outbound Email records for each of your Campaigns

  • Campaign drop-down menu (1) - Configure the Default Outbound Email, or a Campaign Outbound Email.
  • Email Provider drop-down menu (2) - Select the Email Provider (Gmail or a Custom Provider).
  • Configuration fields (3) - Enter details from your Email Provider.


Note: Changes to existing Outbound Email records should be made with care, as any modifications to records already in use will immediately impact your outbound email delivery service. Please contact Technical Support for assistance if you're not sure about making changes.




Default Outbound Email


To configure your Default Outbound Email, select Default Email from the Campaign drop-down menu (1).


Next, use the Email Provider drop-down menu (2) to select a Provider, and proceed to the applicable section:




Configuring a Gmail Account for Default Outbound Email


To use Gmail as your Outbound Email provider with Xencall, the Less secure app access setting must be enabled on your Google Account.



Next, complete your configuration by filling the following information:

  • Email Account (1) - The Gmail email address you would like to send email from.
  • Password (2) - The password for this email address.


Once you're ready, click the Update Email button (3) to save changes.




Configuring a Custom Provider for Default Outbound Email


If you've selected a Custom Email Provider, complete your configuration by filling in the fields provided with the following information. If you don't have this information, please contact your System Administrator or Email Provider for assistance.

  • Email Account (1) - The email address you would like to send email from.
  • User Name (2) - The user name for the Email Provider account (this may be the same as the email address).
  • Password (3) - The password for the Email Provider account.
  • SMTP (4) - The SMTP server address (this is usually something like "smtp.emailprovider.com").
  • Port (5) - The SMTP port number (this is usually something like "25", "465", "587" or "2525").


Once you're ready, click the Update Email button (6) to save changes.




Campaign Outbound Email


To configure a Campaign Outbound Email, select the Campaign from the Campaign drop-down menu (1).


Next, use the Email Provider drop-down menu (2) to select a Provider, and proceed to the applicable section:




Configuring a Gmail Account for Campaign Outbound Email


To use Gmail as your Outbound Email provider with Xencall, the Less secure app access setting must be enabled on your Google Account.




Next, complete your configuration by filling the following information:

  • Email Account (1) - The Gmail email address you would like to send email from.
  • Password (2) - The password for this email address.


Once you're ready, click the Update Email button (3) to save changes.




Configuring a Custom Provider for Campaign Outbound Campaign Email


If you've selected a Custom Email Provider, complete your configuration by filling in the fields provided with the following information. If you don't have this information, please contact your System Administrator or Email Provider for assistance.

  • Email Account (1) - The email address you would like to send email from.
  • User Name (2) - The user name for the Email Provider account (this may be the same as the email address).
  • Password (3) - The password for the Email Provider account.
  • SMTP (4) - The SMTP server address (this is usually something like "smtp.emailprovider.com").
  • Port (5) - The SMTP port number (this is usually something like "25", "465", "587" or "2525").


Once you're ready, click the Update Email button (6) to save changes.


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