Xencall Support

About Scripts

Interested in learning about Scripts? You're in the right place.



About Scripts


Scripts in Xencall enable you to provide your Agents with written guidance for handling calls. They are displayed in the Profile Tabs area when viewing a Lead Profile.



Scripts can be modified using Configuration Options. They can also be connected to CRM Fields by using Variables to transfer data.



Navigating to Scripts


To view and manage Scripts, navigate to Settings on the Dashboard.


Note: You'll need "Application Manager" Permissions to view Settings.



Under Settings, select Agent Options to open Profile Features.



Under Profile Features, scroll to the Profile Tabs section to manage or create Scripts.




Watch the video below to see an overview of functionality available for Scripts.



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