Xencall Support

Creating Availability Modes

Looking for a way to add new Availability Modes? You're in the right place!



Creating Availability Modes


Xencall enables you to create new Availability Modes for your Agents to effectively log their time.



Create a New Availability Mode


Navigate to Availability Modes and click the Add a new availability mode link



Set up your new Availability Mode using the available Configuration Options (1) and click the Save button (2) when done.



You'll now see your new Availability Mode in the list.


Note: New Availability Modes will not be visible to Users under the Availability Mode drop-down menu until they log out and log back in.


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