Xencall Support

About Availability Modes

Want to learn more about Availability Modes? Read on!



About Availability Modes


Availability Modes appear at the top of your screen in Xencall, next to Search. These Modes allow Agents to change their availability for handling calls, and enable you to track how much time your Agents spend handling calls.


You can use the Configuration Options to customize each Availability Mode to meet your business needs.




Navigating to Availability Modes


To view and manage Availability Modes, navigate to Settings on the Dashboard.


Note: You'll need "Application Manager" Permissions to view Settings.



Under Settings, select Agent Options to open Profile Features.



Under Profile Features, scroll to the Availability Settings section and select Alter Availability Modes.



You'll now be able to view and manage your Availability Modes.




Reviewing Availability Modes


You can quickly view some of the settings for your Modes in the table shown:




Quick Tip: Curious about the Modes included with your Xencall account by default? See examples here.



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