Xencall Support

Internal Dialing

Want to know how to dial someone within your company? Learn about the options below!



Internal Dialing


Xencall offers 2 options for making calls within your organization:

  • Use the Directory - a handy list of available Users and other resources.
  • If the User has an Extension, you can use this to dial them directly.



Using the Directory


To access the Directory, open the Dial Pad and click the Directory button.



On the Directory, you'll see lists of available Queues and IVRs (1), Users (2) and Conference Rooms (3).


You'll also see a Dial button (4).


Note: When transferring a call, the Dial button will change to Warm or Cold Transfer buttons.




Dial Using the Directory


To dial using in the Directory, choose a resource from the Directory list (1) and click the Dial button (2).




Dial Using an Extension


You can use an Extension to dial a User directly. Dialing directly will put you through to the User's extension even if they are not available.


Using the Dial Pad, enter the extension in the Number to Dial field (1) and click the Call button (2) to connect.







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