Xencall Support

Removing Queues

Need to delete a Queue? You can easily remove it following these instructions.



Removing Queues


Under the Lead Queues Folder you'll find the option to recycle or remove a Queue.


Note: We strongly recommend recycling the contents of a Queue before removing it. This will place the Leads in the Queue back into the General Leads Queue.



Recycle Queue Contents


To recycle a Queue's Contents, drag and drop the Queue over the Recycle Bin icon.



You'll see a popup window asking you to confirm the action. Click the OK button to continue.





Remove a Queue


To remove a Queue, drag and drop it over the Trash Can icon.



You'll see a popup window asking you to confirm the action. Click the OK button to continue.


Note: The General Leads Queue cannot be removed.



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