You can use Availability Modes to tell Xencall that you are ready to take calls, or to pause if you need a break.
Using Availability Modes
The Availability Modes feature allows you to control how you receive calls. Choosing various modes will allow you to take both outbound calls from the AI Dialer and inbound calls, or take inbound calls only, or pause dialing.
You can find the Availability Modes drop-down menu at the top of your screen next to Search. To switch modes, click on the menu and select a different mode.
Below is a list of the default Availability Modes in Xencall and descriptions of how they are commonly used.
Note: Your System Administrator may add or remove modes or adjust their functionality, so be sure to confirm with your Manager if you're using them for the first time.
|Mode||Description||Accepts Dialer Calls?||Accepts Inbound Calls?|
|Prep work||Prep work will be automatically selected for you when you log into Xencall, to allow you to prepare for your day.|
Note: Prep work cannot be selected again from the menu once a different mode has been selected for that day.
Ready mode will allow you to take both outbound calls from the dialer and inbound calls. Switch into Ready mode when you're ready to take calls!
|Break||Use Break mode when you're ready to go on your break.||No||No|
|Lunch||Use Lunch mode when you're ready to go on lunch.||No||No|
Use Training mode when you're participating in a training session.
Use Meeting mode when you're participating in a meeting.
|Last Call||Use Last Call mode when you're ready to wrap up for the day.||No||No|
|Inbound Only||Use Inbound Only when you want to take only inbound calls.||No||Yes|
|Aux U||Use Aux U (Auxiliary Unproductive) when you are doing other types of work, as determined by your Manager.||No||No|
|Aux P||Use Aux P (Auxiliary Productive) when you are doing other types of work, as determined by your Manager.||No||No|
|AFK||Use AFK (Away From Keyboard) when you are briefly away from your desk.||No||No|