Xencall Support

Help Resources

If you ever need help using Xencall - we're here for you! Read on to learn about the resources that are available.



Help Resources


Please contact us using one of the methods below - we'd be happy to help!



Help Center


Our Help Center is what you're reading right now. It's a collection of articles like this one, featuring important information to help you learn how to confidently use Xencall and fine-tune your configuration as needed.


The main page of the Help Center is located here. You can browse each category to find articles organized by topic, or use the search bar to locate information.


Can't find what you're looking for? Let one of our Technical Support team members know and we'll see if we can add it!



Customer Success


Our Customer Success team is here to help you with system setup and training when your company first comes on board with Xencall. They will also assist with ongoing optimization of your system and management of your account to ensure that Xencall continues to meet your business needs as your company grows. 


If Customer Success services are included in the subscription you've purchased, a member of the team will connect with you shortly after you sign up.


You can also get in touch with the Customer Success team by emailing onboarding@xencall.com.



Technical Support


Our Technical Support team is here to help you with any technical issues that may occur when using Xencall. They are your first point of contact if your system is not working, and are also happy to assist with questions about how the system works.


You can contact the Technical Support team by creating a ticket here, emailing support@xencall.com or calling 1 (800) 694-1049 ext. 4.



Technical Support Hours (PST)


Monday-Friday: 6am-6pm

Saturday: 7am-3pm

Sunday: Closed



Integrations


Want to send data from Xencall to another system such as Podio, ClickSend or Zoho? Our Integrations team would be happy to help. Learn about the systems available to integrate and see how to request an integration here



Feature Suggestions


Do you have an idea for a new Xencall feature, or an improvement for an existing one? We've love to hear it!


Please contact the Technical Support team with your suggestion. They will first review it to make sure that the functionality you want doesn't already exist in Xencall, then pass your suggestion on to our Product team to be further evaluated.


Please note that while we may not be able to build every feature suggested, we can promise that all suggestions will be reviewed and considered. We really appreciate your feedback and ideas - thanks for helping to make Xencall better!



Billing


Our Billing team is here to help you with inquiries related to your Xencall invoice. They are your first point of contact if you have any questions about your invoice, or if you would like to make changes to your account that will affect your invoice.


You can get in touch with the Billing team by emailing billing@xencall.com or calling 1 (800) 694-1049 ext. 2.


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